background image

Keeping loved ones in touch with patients and their care team.

Request Demo
phones image

About MyCareText

MyCareText provides immediate help for facilities who need to communicate with patients, family members, and care givers, while helping maintain social distancing. Our powerful messaging tool can help ensure a safe workspace for staff and families while keeping people in touch and up to date on a patient's progress. With MyCareText your facility can be up and running within 24 hours with simple and economical tools to help you manage communication.

What is it?

MyCareText is a driver of patient engagement. It is a powerful messaging tool for connecting patients and their family members with their healthcare providers throughout the entire cycle of care...

It is a cloud-based, messaging platform that works alone or with your EHR to send texts and email to family and friends to inform them of the patient’s progress, to help with organizing tasks, and to provide information in real time in order to keep key support people in the loop.

Its simplicity of function encourages participation of the family in a team effort to reduce stress, to speed up recovery, and to help ensure successful outcomes.

MyCareText gives health care providers a compliant framework to engage with their patients and family before, during, and after a procedure.

With appointment reminders, preparation information distribution, and medication reminders MyCareText provides pre procedure support.

During a procedure MyCareText provides timely updates to the family.

At post procedure, MyCareText assists with organizing transportation, home health care coordination, improving medication adherence, and overall follow up including a strongly pre-adopted channel for capturing patient and family feedback.

Who is it for?

MyCareText is for Operating Rooms (Same Day Surgery or Inpatient), Emergency Rooms, Cancer Centers, Interventional Radiology, Mother Baby Units, ICU, or any Health Care department or facility that needs to improve patient satisfaction and communication.

Every healthcare facility can benefit from improved patient and family communication and coordination.

MyCareText helps providers engage with their patients and their families which leads to better service, improved outcomes, and better patient satisfaction scores.

How does it work?

A patient is added to MyCareText directly via the hospitals EHR or by manual entry. The primary family member or caregiver, as well as additional contacts can then be linked to a patient, each receiving timely updates...

In advance of a procedure, patients and primary contacts receive messages to remind them of important information and expected milestones.

Text Reminders improve "no show" rates
by 25% or more

Throughout the procedure, loved ones are updated after every significant step with the hospital's pre-programmed HIPAA compliant messages.

Using their own mobile devices and without having to join a portal or download and install a phone app, the message recipients can follow the patient’s progress from planning to intake to discharge and recovery. Using text messages and emails, the patient's key contacts are always "kept in the loop" throughout the process of care coordination.

No special equipment is needed. No hardware to purchase. No software to install. MyCareText is cloud based SaaS (software as a service) which translates into rapid implementation and adoption by hospital staff.

How does it help?

Engaging patients and their families at the right time is the quickest and easiest way to improve outcomes. It is in the best interest of the patient, and the hospital...

Better patient and family engagement contributes to more successful treatments, reduces the wasted time of repeat visits, and greatly increases satisfaction and drives efficiency while reducing costs.

But the most important way MyCareText helps to improve patient engagement is instant 100% adoption by patients and families. They already have cell phones and can receive a text message - no app to install, no patient portal to join.

Benefits for Your Facility

Patient Access

Engaging patients and their family members via text messaging drives efficiency:
  • Appointment Reminders result in 10% fewer no-show appointments
  • Improve patient discharge coordination by keeping patients, family, and care team members in the loop
Download the case study

Surgical Services, Emergency Departments, Clinics, and Ancilary Services

Engaging patients and their family members via text messaging dramatically improves key areas:
  • Quality
  • Safety
  • Financial Performance
  • Patient Experiences
  • Patient Outcomes
  • Employee Satisfaction
Download the case study

Physicians and Surgeons

Engaging patients and their family members simplifies your workload:
  • Ease family members’ stress by giving them timely information
  • Simplify the coordination of family member briefings
  • Receive notification when a patient has been prepared for a procedure
  • Coordinate staff and manage workflow
  • Automated patient engagement to improve outcomes


Engaging family members via text messaging improves job satisfaction:
  • No extra work – messages can be triggered by the EHR system
  • More information equals less tension in the waiting room
  • Enables family members to comfortably leave the waiting room knowing they will not miss critical updates
  • ***** 5 star rating from hospital employees (*actual customer report)

Executive management CFO, CIO, CMO

Engaging patients and their family members contributes to a solid organization and improved bottom line:
  • Maximize revenue potential through fewer "no-shows"
  • Improved efficiency through concise communication
  • Increased Patient Portal Adoption with reminders
  • Boosted marketing efforts with improved patient engagement
  • Secure HIPAA Compliant platform and information systems
  • A turnkey solution with Implementation, Configuration, Marketing Collateral, Training and Support

World Class Customer Experience

Second only to patient care, the experience of being a MyCareText Customer:
  • Designated Account Team that exceeds your expectations
  • Communication Design using experience gained from 10 years of service
  • Analytics and Reporting for data driven decision support
  • Integration with many programs through API services
  • Innovation for the future communication needs
  • Proactive insights for constant improvement
image Patient Engagement Standards

Patient Engagement Standards

The Joint Commission standards on Patient Engagement outline specific goals. MyCareText empowers staff to be able to meet these standards by providing a channel preferred by the patient and their families to initiate engagement.

  • MyCareText can be used by providers to aid in effective communication when providing care, treatment, and services (PC02.01.21).
  • It specifically helps with coordination of care, treatment, and services by providing timely SMS messages and email (PC02.02.01)
  • MyCareText can be used to aid a patient and their family by distributing basic information about follow up care. (PC.04.01.05)
  • Text messaging is ubiquitous and allows another choice for a patient and family to receive information in a manner they request and understand (R1.01.01.03)

MyCareText contributes to overall improvements in quality and safety, financial performance, CAHPS Hospital Survey scores, better patient outcomes, enhanced competitiveness for the hospital, and even increased employee satisfaction.

Contact Us

Current Customers - Extensive help documentation is integrated into the MyCareText application
for easy user access or through your customer support portal knowledge base.
Account support is also avaialable through your customer support portal.
Please feel free to contact our dedicated help line at 1-888-628-4243 Option 2
or have a live chat with a representative (lower right) for urgent issues.

Prospective Customers - please complete the request form below or have a live chat with a representative
or contact our dedicated sales line at 1-888-628-4243 Option 1

Patient engagement "means motivating and empowering patients to work with clinicians- to be active participants in their care by asking questions, knowing their medications and medical history, bringing friends or relatives to appointments for support, and learning about care that may be unnecessary," "It can also mean giving them a seat at the table to improve the care that hospitals and doctors' offices provide." Read more here - 3 keys to patient engagement. - Fierce Practice Management

background image



Request a Demo