Managing the ER Waiting Room

Healthcare providers are always looking for ways to improve patient satisfaction, particularly in the emergency waiting room environment.  Those who have been through the experience of having a loved one in surgery know how scary and frustrating the waiting process can be.  They rely on the hospital staff to keep them constantly updated on the status of their family member or friend.  Unfortunately, the staff does not always have the answers to patient status changes right away, and this can cause both worry and aggravation in those seeking out such information, leading to unsatisfactory patient satisfaction scores.

Fortunately, there is a solution to this problem that will not only help to improve patient satisfaction but will also ensure that the hospital staff stays committed to their regularly assigned tasks, allowing the hospital to run more effectively and thus saving money in the long run.

The answer lies in MyCareText, the newest web-based application from e3datasolutions.  Designed with both patient satisfaction and hospital efficiency in mind, hospital staff can use the app to send out timely surgery updates to the mobile devices of the patient’s family and friends.  These surgery texts help ease the anxiety often present in emergency waiting rooms.  The patient’s loved ones will receive text messages that update them rather than having to ask the staff for the same updates again and again.  Managing the ER waiting room is easy with MyCareText.