Improve the Waiting Room

The hospital waiting room can be a very stressful environment for patients, their loved ones, and hospital staff.  Though healthcare providers work hard to make the waiting room as stress-free and efficient an environment as possible, this often proves to be a difficult task, leading to an unnecessary decline in patient satisfaction.

This is especially true in cases where a patient is undergoing surgery.  Their loved ones present in the waiting room often feel worried and anxious for updates on how they are doing, what phase they are at in surgery, etc.  They then turn to the hospital staff for these updates, even in the staff is currently busy with another task and uncertain of the patient’s status themselves.  This can lead to inefficiency in the waiting room environment and a decrease in hospital patient satisfaction, as the staff becomes preoccupied in discovering the patient’s status in order to ease the mind of their family member or friend.

Luckily there is an option available to assist hospital staff in improving the waiting room experience as well as patient satisfaction in hospital.  MyCareText, a web-based application designed from the ground up by e3datasolutions, is focused on not only assuring a more efficient waiting room environment, but for improving patient hospital as well.

Hospital staff can use the application to send out messages to the patient’s loved ones, keeping everyone up to date throughout the surgical process.  These updates on the status of the patient are sent out via the MyCareText web application and are received through text messages on a mobile device.  With frequent updates available right at their fingertips, the friends and family no longer have to rely on the present hospital staff in order to find out answers.  This allows the staff to focus on their regularly assigned duties, ultimately leading to a more efficient waiting room environment and greater patient satisfaction hospital.