MyCareText was designed with three goals in mind: to improve the waiting room patient experience, increase efficiency, and lower operating costs.
The stress reduction and feeling of connection resulting from prompt patient updates directly leads to an increase in overall patient and family satisfaction and improves the resulting survey scores. This in turn results in an increase in hospital credibility and drives repeat business for the hospital.
Efficiency is increased through improved communication between the hospital and the patient’s contacts. Status updates decrease anxiety for patient’s loved ones and thus improve workflow.
Operating costs decrease as the efficiency improves. Savings are roughly estimated to be a half of a “full time equivalent” staff member.
MyCareText was designed to meet the varying needs of hospitals and clinics. MyCareText is flexible with multiple features such as Pre OP reminders, Intra Op updates, and Post Op messaging and resources. MyCareText is scalable to any sized organization. However great or small the need, MyCareText can adapt to meet it.
Adhering strictly to HIPAA guidelines, MyCareText is 256-bit SSL secured in compliance with the latest encryption standards. In the same vein as healthcare providers, the application will never share confidential patient information with anyone apart from previously designated hospital staff and authorized family members and/or friends. Patient medical data is never stored, and all contact numbers and other patient information is purged regularly from the system, ensuring that no outsiders will ever come into contact with any patient records.
MyCareText is a cloud-based messaging system, meaning that the application is based online rather than accessible as a computer program. This allows users to easily access the application “out of the box” instead of worrying about time consuming program installation and whether or not hospital databases have enough storage space to run the program in an effective manner. MyCareText is always up to date so that no IT staff time is required for maintenance. Hospital staff can spend time focusing on what matters, the patients, rather than having to learn the ins and outs of a cumbersome new program.
Pricing for MyCareText is customized based on the need of each hospital. The cost is directly proportional to the amount of surgical procedures which are performed at the participating healthcare facility, so users will never have to pay a fixed rate for product that is not used. Worker salaries, outside of those paid to doctors of medicine, account for almost half of the average hospital’s yearly expenses. The implementation of MyCareText can help lower this expense.
If your hospital is interested in lowering long-term costs, increasing patient satisfaction scores, becoming more efficient, and/or upping marketability and credibility, then MyCareText is the choice for you. Click the yellow “Get Started Now” button to sign up and start improving your hospital today.
Extensive help documentation is integrated into the MyCareText application itself for easy user access. If further support is required, please feel free to contact our dedicated customer help line at 1-800-628-4243, or e-mail us at info@mycaretext.com.
Not everyone communicates the same way. This is a concept which we took into great consideration during the development of MyCareText. To help meet the individual communication needs of hospitals, patients, and loved ones, MyCareText is capable of supporting any language. Whether users are native English speakers or speak no English at all, the multi-lingual texting capabilities of MyCareText ensure that they will be able to read and understand all relayed messages.
